FAQ

Support Waist Trainer sizing:

We suggest purchasing your pre pregnancy size. Taking into consideration that all pregnancy experiences are unique, some customers choose to purchase an additional Support Waist Trainer, a size up from their pre pregnancy size to start with. When ready, they transition to the Support Waist Trainer that is in their pre pregnancy size.

We recommend purchasing 2 sizes for an easy transition whether that is based on sizing down when you are ready or based on the amount of activity you plan to do while wearing your Support Waist Trainer.

 

BUMPSUIT Essential sizing

Please use our Sizing Guides on our website to help you with this decision.

 

BUMPSUIT Processing Time

Orders take up to 3 business days for processing before they ship from our warehouse. Orders containing Pre-Order items will ship in their entirety once the order is available in our warehouse. Please check the products listing for Pre-Order ship dates. Due to Covid-19, there could be additional unexpected delays. 

 

Pre Orders:

Items available for pre-order are indicated on the products page with an anticipated ship date. Please note, if your order contains pre-order items and available items, your order will be shipped once the pre-order item(s) are received. 

We are unable to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we suggest placing a separate order. 

 

Where is BUMPSUIT distributed?

BUMPSUIT is distributed in the United States.

 

International Shipments and Covid 19 delays:

NOTE: For all Australian orders we strongly recommend using UPS or DHL at this time, due to the many COVID related delays local shipping companies are incurring.  

All duties and taxes are non refundable. Duties and taxes are not calculated at the time of check out. The customer is responsible for import duties and will be contacted by customs once your order has arrived to settle any additional charges in order for the package to be released.

Due to Covid-19, postal services are seeing occasional delays in their estimated shipping time. BUMPSUIT orders are processed and shipped out as soon as possible, but in some rare cases, due to new safety protocols followed by postal services worldwide, delays are possible.

Once an order has left our distribution facility, we have no control over the time it may take for the postal service to deliver your order.

NOTE FOR INTERNATIONAL ORDERS: We have seen more accurate and consistent delivery times for international orders that ship with UPS or DHL.

International orders shipped with USPS usually takes 1-4 weeks depending on the country it is traveling to. Due to Covid-19, we have been informed that orders shipped with USPS can see additional delays up to 4 weeks (a total of 8 weeks) for some countries. We recommend that when a delay has occurred, that you reach out to the postal service responsible for your package for more information. We are not given any additional information regarding your packages whereabouts, other then what you receive with the tracking number provided when your order ships out.

 

Return Policy:

We accept returns within 14 days of the date the order was marked delivered. Please allow 2-4 business days for your return to be processed. 

Outbound shipping fees from the original order are nonrefundable.

To be eligible for a return, your item(s) must meet the following criteria: unworn, unwashed, in their original condition, with all tags attached (if applicable) and in its original garment packaging. This includes: free of hair, glitter, fuzz, perfumes, deodorant markings and other markings.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items that do not meet the above criteria will be returned to the customer and a refund will not be initiated.

Products marked “Final Sale” cannot be returned. This includes all Support Waist Trainer Bands and Undergarments.

For international returns, return shipping and any reverse duties are the responsibility of the customer.

 

How to Request a Return:

To request a return go to our “Returns and Exchanges” page: https://www.bumpsuit.co/pages/returns-exchanges. Follow the steps. Include your order number, item(s) you would like to return, and the reason for the return. Once we receive your request, a team member will respond as soon as possible to assist you further with your return/exchange.

Please note that return shipping is the responsibility of the customer.

Once your return has been received and inspected, a refund to the original method of payment will be initiated if your return has been accepted. 

Exchanges: If you would like a different style, size or color BUMPSUIT, a new order must be placed. Please use the steps above to request a return of the original order. At any point during the return process, you can place a new order for the item(s) for which you would like to receive.

 

Questions:

If you have any questions or concerns, please contact us at hello@bumpsuit.co.